FREQUENTLY ASKED QUESTIONS
Cancellations & Refunds
Please be sure about your purchase before completing, as we have a strict NO cancellation policy. Every purchase is Nonrefundable. If your order is damaged, we will exchange FIRST unless we are unable to. This is not optional; a replacement will always be our first option.
Please give 7-10 Business days for tracking number to be emailed to you, please be sure to check your spam. Shipping labels being made does not mean it has been delivered to the post office yet. Your package will be delivered to the post office within 7-10 business days, please remember business days means Monday through Friday and excludes observed holidays. If you email us asking for an update on your order before the 7-10 day business days have completed we will not respond to the email.
*IF YOU RECEIVED YOUR PACKAGE AND YOU LEARNED THAT IT HAS DEFECTS OR DAMAGES, YOU HAVE 14 DAYS TO RETURN THE ITEM TO US.
Incorrect Shipping Info
We will not be held responsible for packages not received due to incorrect address or incomplete addresses. If you leave off the apartment number and it is returned, I will return it if I receive it back. If it is lost in the midst of being returned to me due to you forgetting information off of the package and requiring an additional stop in the shipping process I will not replace or refund that package. Most times return mail gets lost, so it is very important to please check that your address is correct.
Lost or Stolen Packages
If your package has been confirmed via USPS as delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time. The only time that we will resend or refund an order in this instance is when tracking confirms that the package was not delivered. Please understand that we will not replace packages that state DELIVERED in mailbox/porch/reception etc.
Yoni Oil FAQ's
How to apply the oil?
Dispense 7-10 drops onto the labia, clitoris, urethra, inside vagina down to the anus. Use fingertips to gently massage the oil inside and allow the oil to set for 4hrs; no longer than 8hrs. Then wash or wipe off. The easiest way to apply is using the applicator and squirting it directly onto your fingers and use a fingering motion to massage inside (YES INSIDE) the vagina and around the labia. If feeling any discomfort immediately discontinue use.
How often to use it?
Use as needed, each person’s pH balance is different so use until you have achieved optimal results for your body. Yes, oil can be applied every day or even once a month. We direct you to use often as needed.
Does it have an expiration date?
The pH Balancer expires 1yr after it has been opened.
Can I use the oil while on my cycle?
Yes, we encourage you to use the oil on your cycle. You can add oil to your tampon, sanitary pad and/or menstrual cup or directly inside of yourself after your shower.
Can I use if I am pregnant?
No, do not use if you are pregnant or trying to get pregnant.
Is the oil edible?
While the oil is plant-based it is NOT edible. Please wash off before oral intercourse.
How long can I keep the oil on after application?
Do not exceed more than 8hrs before washing it off.
Will it burn?
The oil is very gentle and should not burn unless you have recently experienced tearing in or around your vagina.
Do I insert the applicator inside of me?
No, do NOT insert the applicator inside of you. Apply oil to your finger so not to contaminate the bottle.
Do I still need to bathe?
Yes, we encourage customers to continue to use their regular hygiene routines in addition to using the oil.
What happens if I leave on the oil longer than 8hrs?
DO NOT LEAVE THE OIL ON LONGER THAN 8HRS—while the product consists of essential oils and is natural we do not advise leaving anything on your vagina longer than 8hrs without washing off for sanitary reasons.
Do I need to clean the applicator?
If you have BV, or yeast infections to avoid cross-contamination please rinse off and sanitize with soap and water after each use.